1. Introduction

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website, subscribe to our services, or contact us for support.

By using our website or services, you agree to the practices described in this policy, compliant with Indian Information Technology Act, 2000, IT Rules, 2011, and other applicable data protection laws in India.

2. Information We Collect

• Personal Information: Name, Email ID, Phone Number, Billing/Service Address.
• Service Data: Subscription details (monthly/annual plans), invoices, service requests, and support tickets.
• Technical Data: IP address, browser type, device information, and usage logs.
• Payment Data: Collected securely via trusted payment gateways. Sensitive card/payment details are not stored directly.

3. How We Use Your Information

• Providing electrical goods, rentals, and subscription services.
• Processing payments and maintaining invoices.
• Responding to queries, complaints, and customer support requests.
• Sending service updates, reminders, and promotional offers (with your consent).
• Ensuring safety, compliance, and prevention of fraud.

4. Data Sharing & Disclosure

• With trusted service partners (payment gateways, logistics providers).
• To comply with legal requirements or government authorities under Indian law.
• In case of business transfer or merger, customer data may be transferred securely.

5. Data Storage & Security

• All customer data is stored on secure servers within India as per Indian IT Act requirements.
• We implement strong encryption, firewalls, and restricted access controls.
• Subscription data is protected with role-based authentication and 24/7 monitoring.

6. Your Rights

• Access the personal information we hold about you.
• Request corrections or updates to your information.
• Withdraw consent for marketing communications.
• Request deletion of your data (subject to legal and billing obligations).

For exercising these rights, email us at info@eleciz.com.

7. Cookies & Tracking

Our website may use cookies to enhance user experience, track visits, and improve functionality. You can disable cookies in your browser settings, but some features may not work properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.

9. Children’s Privacy

Our services are not directed towards individuals under the age of 18. We do not knowingly collect information from minors.

10. Changes to Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated “Effective Date.”

11. Contact Us

Plot No - 148-C, JLPL Sector 82, Mohali, Punjab – 140306
Email: info@eleciz.com

Note: This Privacy Policy is governed by the laws of India. Any disputes shall fall under the jurisdiction of the Chandigarh Courts.